Process
Orders are shipped weekly, usually on Tuesdays.
If you're located in Halle (Saale), you have the option to apply the code LOCALPICKUP during checkout to skip the shipping costs and we get to meet face to face! :-)
Delivery time
All orders are sent out from Germany.
Estimated delivery time:
- Germany - 1 to 4 working days
- Europe* - 3 to 5 working days
- UK - 3 to 5 working days
- Rest of the World 1 to 3 weeks
Please expect a degree of delay during the festive season.
Returns
I am currently unable to offer returns or refunds. This is because I run and maintain the shop on my own.
Tracking
At the moment the shipments are not tracked, as the shipping costs would go beyond the normal scope. If you would like to have your parcel sent insured, please write me a message here.
Customs
I currently cannot cover additional customs and duty charges.
Due to Brexit, custom charges may apply to prints shipped to the UK.
Contact
Contact me if you have any questions about your order, I will do my best to resolve them. Please include your order number.
If you think you have entered the wrong address, please email me as soon as possible. Once the items are dispatched, things are out of my hands.